Quick Question And Answer
Henan Mine has always been customer demand as the core, adhere to the “a shake of the mine source hand, lifelong friends” concept, from selection, production to delivery, after-sales service, the whole escort, so that customers buy assured, with peace of mind. Any questions, feel free to contact us!
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Is the quality and safety of equipment guaranteed?<p>Professional answer: We strictly control the quality and safety from the source. Qualification, through the ISO9001, CE, EAC and other authoritative certification; production, automated production lines + hundreds of quality inspection, non-destructive testing of key structures, the core components of well-known brands!</p>
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Can we customize the equipment for special scenarios?<p>Professional answer: customization is our core advantage, more than 180 middle and senior engineers + university cooperation, can be adapted to high temperature, large span, unmanned and other scenes. Simple process: door-to-door research → program → confirmation → special production → on-site commissioning, the whole one-on-one follow-up to ensure that the adaptation of operations.</p>
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Tight schedule, can we deliver on time to install and put into production?<p>Professional answer: We make every effort to guarantee the timeliness, without delaying the schedule. Standard equipment is in stock and can be delivered in 20-30 days; customized equipment special priority scheduling, 45-60 days in place. Logistics has an exclusive large parts team to keep an eye on the whole process, installation of more than 480 service points around the world to send people nearby, 24-hour response, 7-10 days to complete commissioning, put into use.</p>
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Is there any guarantee for failure and spare parts in the later stage?<p>Professional Answer: The core of after-sales service is “fast response, near service, sufficient spare parts”. 7 * 24-hour hotline; global multi-warehouse spare parts warehouse!</p>
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What if the equipment is damaged in transportation?<p>Professional answer: we have an exclusive large logistics team, the whole reinforced packaging + transportation tracking, if there is damage, the full cost of repair or replacement, the first time to make up for the issue, without delaying the schedule.</p>
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Will provide operator training?<p>Professional answer: free to provide door-to-door training, hands-on teaching operation, routine maintenance and safety precautions, until the operator is skillful, but also supporting the operation manual, follow-up questions can be consulted at any time.</p>
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Does the equipment meet the compliance standards of our industry?<p>Professional Answer: Our equipment meets the national and industry-specific standards, through the nuclear power, military and other areas of compliance certification, can provide complete compliance documents to ensure smooth acceptance.</p>
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The equipment is to be exported, can it be adapted to overseas standards?<p>Professional Answer: CE, EAC and other overseas standards can be adapted to provide complete certification documents and technical information, overseas service organizations in more than 80 countries, responsible for local installation and commissioning and after-sales.</p>
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What are the foundation requirements for installing equipment?<p>Professional Answer: Send technicians to visit the site in advance to survey the site, issue exclusive foundation construction program, specify the bearing capacity, size and other requirements, and guide the foundation construction throughout the process to ensure compliance with the installation standards.</p>
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How to accept the equipment after delivery?<p>Professional Answer: The acceptance process is transparent, according to the contract parameters, national norms, technical personnel on-site with load testing, safety performance testing, issuing acceptance reports, and then collect the final payment after reaching the standard.</p>
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Replacement of old equipment, can you provide adaptive programs?<p>Professional Answer: Door-to-door research of existing sites, working conditions, combined with production needs to develop an exclusive replacement program, the new equipment can be compatible with the original track, power supply system, reduce transformation costs, seamless integration into production.</p>
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How long is the warranty period of the equipment? How to deal with problems within the warranty?<p>Professional Answer: The whole machine is guaranteed for 1 year, and the core components (motor, reducer) are guaranteed for 3 years. During the warranty period, we will replace the parts free of charge for non-human faults and respond within 24 hours.</p>
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